***** OSGA Bad Bet Alert *****

Date: 05.29.26

Avoid: JazzSports.ag & affiliated companies

Reason for today's alert: Legitimate, balance confiscation claims

Jazz Sports Blacklist Notes:

Jazz Sports has been around for 20+ years and for almost all of those years it was a preferred, reputable online sportsbook. But last year the entire operation was sold, including a great reduced juice book, Looselines and one of the original online sportsbooks ABC Islands. For years this sportsbook was run old school - take a bet and pay out if it wins. Unfortunately, not many sportsbooks have that mentality anymore, including the new owners of Jazz/Looselines/ABC Islands. When the new owners took over they simply refused to take on a handful of the accounts, mostly big winners. Ultimately, these players were never paid. However,  football season was right around the corner and though the new owners struggled a bit (they would only pay out $1,000 at a time), and there were some grumblings, but complaints dropped to zero. The new website has been plagued by errors, raising questions about how much attention ownership is paying to the Jazz brand. Now it appears that winning players who still had sizable accounts after the Super Bowl are being told that their balances are being confiscated and their original deposit will be refunded.

Specific Blacklist Notes:

OSGA was first contacted by a Looselines player, whose account was absorbed into Jazz Sports, after he was told that his $4000+ in winnings were being removed from his account and he could request to have his original $500 deposit refunded. The player was active and his account was in good standing at Looselines for more than 2 years. Literally, from the moment his account was moved to Jazz Sports, the problems began. First there were login issues, then the account wasn't "transferred correctly", then his account was suspended and most recently, his issue was " "escalated" and he was told his will receive an email. That was in April. We attempted to contact Jazz Sports on behalf of the player and received no response - no one on chat could help or transfer to anyone who could, and despite getting customer service ticket numbers, no service was ever given. Finally, every email for every contact that we have had over the years is either dead or received no response. 

While we were attempting to get any semblance of an answer from Jazz as to why this player was targeted for balance confiscation, we got another very similar complaint. 

The second player also had been playing for a couple of years and had issues getting payouts all last year after winning. He was even told at one point that his payout request had expired! But the real trouble came in March when he was told his account was "lost during ownership transition". Hard to believe, as he could still see his $3600 balance in his Looselines account! He waited and contacted Jazz for three months, hoping that his account would be restored. When it wasn't, the player sent a demand email. Jazz responded by saying the account was "closed". No explanation, just "closed". 

Often we have seen new sportsbooks that have a poor cash flow problem stumble getting off the ground and we have even seen players left behind after a sale or merger. But when balances are confiscated for players that have already been playing with the new ownership group at Jazz, then it is 100% a place to avoid. 

Bad Bet Alert on Jazz Sports, Looselines and ABC Islands

All of this leads us to a Bad Bet alert on Jazz Sports - and a question about why these players were singled out? Between the two complaints, we are talking less than $8000, not exactly the national debt. Both of these players were allowed to bet throughout the football season. Once the season ended, their balances disappeared and their accounts were closed. Had they lost or only won $800 would they still be customers? 

All it really takes for a sportsbook to head down the Bad Bet path is thinking they can get away with it. We delayed this Bad Bet Alert on Jazz Sports an extra week - to see if more complaints came in and in hopes of getting this player paid. But, it appears to be a stiff job by Jazz Sports - for two winning players.

Recommendation

We are urging players to simply avoid Jazz Sports, Looselines and ABC Islands altogether.