Customer service is essential in all businesses. It creates trust for clients and refers other people to your business. Many successful bookies offer excellent customer service. Some of them hire pay per head (PPH) companies that have trained customer representatives. Players often refer friends and relatives to bookies that have friendly representatives. Check out seven reasons why a PPH provider should offer customer service.
1 - Answer Calls
Players know where to call when seeking clarification on how to place bets, deposit, or withdraw money. So bookies need to have a reliable answering service. Popular pay per head companies have experienced customer representatives who pickup calls promptly.
Some gamblers want to talk with a human being rather than a recorded robot. Research more on how to pick calls properly to thrill clients whenever they call your bookie.
2 - Listen to Clients
Sometimes, you can share your problems with someone, but you realize later that they weren't paying attention to you. You might get frustrated and decide not to talk to them again.
Players also feel the same way when they call a bookmaker's customer care and the representatives fail to listen to them. Your bookie's customer care should listen to customers and try to solve their problems.
3 - Hear Complaints
Many people dislike hearing complaints. Some of them claim that you cannot please everyone at once. But, if the customer representatives hear clients' complaints, they can please and calm them down.
Such clients can market your bookie by word of mouth. Complaints help you discover other gambling opportunities and understand common challenges faced in the industry. Statistics state that a client who complained about a service in the past, and it was solved, they are likely to visit the same brand again.
4 - Fulfill Your Promises
Many startups tend to give clients many promises to win their trust. It is prudent to promise only what can be fulfilled.
For instance, if you promise players a 100 percent bonus on their first deposit and a punter tops up their betting account balance, they will expect their account balance to be twice what they deposited. Bookies will lose their trust if they fail to give players the full bonus.
5 - Connect With Players
Players of different ages like gambling and playing games. A client who has been a loyal customer to another bookmaker can gain interest in your services and decide to sign up. You can introduce live chatting sessions with players to bond with them.
They can open up to you and enlighten you of the types of services that other bookmakers offer, and what attracted them to your bookie. Look for common things between you and your players, like favorite players and sports. Use that to start discussions at your site.
6 - Mind About Your Clients
Besides making profits, bookies need to show concern for their clients' wellbeing. Some PPH agents like payperhead247.com advise punters to gamble responsibly to avoid getting addicted. They should gamble with their disposable income.
Also, verify the age of each player to avoid signing under 18 punters at your site. Many countries prohibit children from gambling.
7 - Train Your Staff
Your staff can learn vital communication skills from a skilled pay per head firm's customer care department, especially if you are a startup. Urge them to be courteous to all players to offer them an enjoyable gambling experience.
Educate them on the importance of providing exceptional customer service. Create positive client-staff interactions to broaden your client base and increase your employees' productivity.
Some bookies manage all their gambling operations while others contract reputable PPH agents. It is important to inquire about the services that an agent offers before you hire them.
They should provide you with customer service to answer clients' queries. Besides, it helps you reduce your workforce and manage it better.
Learn more about Pay Per Head
Boost your sports product
Tips for a Master Agent: Methods to Grow Your Network
Maximize Your Profits
Steps to Build a Business On a Budget
How Can Sportsbook Agents Make Money?